FAQ
Find quick answers to frequently asked questions about bookings, services, and stays at Sol e Serra here. This FAQ section was created to help you plan your experience simply, with clear, up-to-date information optimized to help your search.
If you don't find what you're looking for here, please get in touch with us.
CONTACTS
Access and transport
What's the best way to get to the hotel using public transport?
The nearest train services to the Sol e Serra hotel are located in the town of Crato, 30 km from the town of Castelo de Vide. From Crato, you can reach the hotel by bus or car.
Where can I park my car?
Sol e Serra has a free public parking lot nearby.
Hotel services and facilities
Does the hotel have an elevator?
Yes.
What time is breakfast served?
From 7:45 AM to 10:30 AM
Is breakfast a buffet?
Yes, breakfast at the Hotel Sol e Serra is served as a buffet.
Does the hotel have a swimming pool?
Yes, Sol e Serra has a swimming pool.
What are the opening hours for the hotel pools?
The swimming pools are open from 10:00 AM to 8:00 PM.
Does the hotel have a meeting room or a workspace?
Yes, upon request and subject to availability.
Does the hotel offer laundry service?
No, the hotel does not offer laundry service.
Is it possible to request an iron for use in the room?
Yes, at reception, but it's subject to availability.
Is it possible to send a package to the hotel?
Yes.
Rooms
Are there any connecting rooms?
There are no connecting rooms.
Can I have an extra bed in my room?
Yes, upon request.
Does the hotel have cribs available?
Yes, upon request.
Are there rooms with balconies?
Yes, the Sol e Serra hotel has rooms with balconies.
General policies
I need to change or cancel my reservation - who should I contact?
For reservation inquiries, please contact: Bookings.soleserra@baratahotels.com
Which credit cards does the hotel accept?
Visa, MasterCard, American Express
Are taxes included in the room price?
No.
What time is check-in? What time is check-out?
Check-in can be done from 3:00 PM until 12:00 AM (midnight).
Check-out must be completed by 12:00 PM.
Is it possible to check in early or check out late?
The possibility of early check-in or late check-out should be confirmed with the hotel or its reception.
Do they have an area for storing guests' luggage?
Yes.
What is the hotel's policy regarding children?
All children are welcome. For this classification, children are considered to be up to 11 years old.
Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?
Yes, smoking is allowed in the hotel, but only in outdoor areas.
Are pets allowed?
No, pets are not allowed.
Is the hotel's Wi-Fi free?
Yes, the wifi is free.
What should I do if I forget something in my room or at the hotel?
Contact us via: Bookings.soleserra@baratahotels.com
To whom should I send my feedback about my stay?
Thank you for your interest in sharing your experience! Please contact us via: Bookings.soleserra@baratahotels.com or the hotel questionnaire.