FAQ
Find quick answers to frequently asked questions about bookings, services, and stays at the Villas here. This FAQ section was created to help you plan your experience simply, with clear, up-to-date information optimized to help your search.
If you don't find what you're looking for here, don't hesitate to get in touch with us.
CONTACTS
Access and transport
What's the best way to get to the Villas using public transport?
There is no direct public transport to the villas.
Where can I park my car?
There is parking in front of the Villas.
I have an electric car - where can I charge it?
The nearest charging station to the Villas is located at KR Hotels, just 5 minutes away.
Hotel services and facilities
Does the hotel have a swimming pool?
Both villas have a private pool.
How does check-in work at the Villas?
Check-in takes place at the Hotel Mónica Isabel Beach Club.
When this is closed, check-in is at the Auramar Beach Resort.
Rooms
Can I have an extra bed in my room?
Yes, upon request.
What is the room cleaning policy?
Cleaning is done daily.
Does the hotel have cribs available?
Yes, upon request.
General policies
I need to change or cancel my reservation - who should I contact?
For reservation inquiries, please contact: Bookings.monicaisabel@baratahotels.com
Which credit cards does the hotel accept?
Visa, American Express, MasterCard.
Are taxes included in the room price?
No.
What time is check-in? What time is check-out?
Check-in can be done from 3:00 PM until 12:00 AM (midnight).
Check-out must be completed by 12:00 PM.
Is it possible to check in early or check out late?
The possibility of early check-in or late check-out should be confirmed with the hotel or its reception.
Do they have an area for storing guests' luggage?
Yes, at the Mónica Isabel hotel.
What is the hotel's policy regarding children?
They are all welcome.
Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?
Yes, smoking is allowed in the hotel, but only in the outdoor area of the Villas.
Are pets allowed?
Pets are not allowed.
Is the hotel's Wi-Fi free?
Yes, the hotel's Wi-Fi is free.
What should I do if I forget something in my room or at the hotel?
Please contact: Bookings.monicaisabel@baratahotels.com
To whom should I send my feedback about my stay?
Thank you for your interest in sharing your experience! Please send an email to: bookings.monicaisabel@baratahotels.com