FAQ
Find quick answers to frequently asked questions about bookings, services, and stays at Aura Village here. This FAQ section was created to help you plan your experience simply, with clear, up-to-date information optimized to help your search.
If you don't find what you're looking for here, don't hesitate to get in touch with us.
CONTACTS
Access and transport
What's the best way to get to the hotel using public transport?
The best way to get to Aura Village is by taxi, Uber, or transfer.
Where can I park my car?
Parking is available in the immediate vicinity of the property.
I have an electric car - where can I charge it?
We do not have electric car charging stations available.
Where can I rent a bicycle during my stay?
We do not offer bicycle rental services.
Hotel services and facilities
Does the hotel have an elevator?
No.
What time is breakfast served?
Breakfast is self-catering.
Is there a café or bar in the hotel? If so, what are the opening hours?
Aura Village has a bar serving only drinks: water, juices, and coffee from 9 am to 9 pm.
Does the hotel have a swimming pool?
Yes, the apartments have a shared swimming pool between them.
What are the opening hours for the hotel pools?
The pool is open from 9:00 AM to 8:00 PM.
Does the hotel have a children's pool?
There is no children's pool.
Is it possible to request an iron for use in the room?
You can request an iron; simply go to reception.
Is it possible to send a package to the hotel?
Yes.
Rooms
Can I have an extra bed in my room?
Yes, it is possible to have an extra bed upon request.
What is the room cleaning policy?
The rooms are cleaned daily.
Does the hotel have cribs available?
Yes, it is possible to request cribs.
Are there rooms with balconies?
Yes, all apartments at Aura Village have a balcony.
General policies
I need to change or cancel my reservation - who should I contact?
For changes to your reservation, please send an email to: Bookings.auravillage@baratahotels.com
Which credit cards does the hotel accept?
At Aura Village we accept Visa, Mastercard, and American Express.
Are taxes included in the room price?
No.
What time is check-in? What time is check-out?
Check-in at Aura Village is available from 3:00 PM to 10:00 PM.
Check-out at Aura Village must be done between 9:00 AM and 12:00 PM.
Is it possible to check in early or check out late?
The possibility of early check-in or late check-out at Aura Village should be confirmed with the hotel or its reception.
Do they have an area for storing guests' luggage?
Yes, with the reception.
What is the hotel's policy regarding children?
All children are welcome.
Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?
Yes, smoking is allowed in the hotel, but only in outdoor areas.
Is the hotel's Wi-Fi free?
Yes, at reception and in the rooms.
What should I do if I forget something in my room or at the hotel?
If you forget something at the hotel, you can contact our team via the following email:
Bookings.auravillage@baratahotels.com
To whom should I send my feedback about my stay?
Thank you for your interest in sharing your experience! You can do so by emailing us at:
info@baratahotels.com