FAQ
Find quick answers to frequently asked questions about bookings, services, and stays at Auramar here. This FAQ section was created to help you plan your experience simply, with clear, up-to-date information optimized to help your search.
If you don't find what you're looking for here, don't hesitate to get in touch with us.
CONTACTS
Access and transport
What's the best way to get to the hotel using public transport?
The Auramar Hotel is easily accessible by public transport. The nearest train station is located in Ferreiras, 6 km from the center of Albufeira. If you choose to arrive by train, you can take the city bus or a taxi from the station to the hotel. The bus journey takes approximately 15 minutes.
Where can I park my car?
Hotel Auramar offers free parking, subject to availability.
I have an electric car - where can I charge it?
There are charging stations about 5 minutes from the hotel where you can charge your car.
Where can I rent a bicycle during my stay?
You can rent a bicycle directly at the hotel.
Hotel services and facilities
Does the hotel have an elevator?
Yes, the hotel has an elevator.
What time is breakfast served?
Breakfast at Auramar is served between 7:30 am and 9:00 am and also between 9:30 am and 10:30 am.
Is breakfast a buffet?
Yes.
Does the hotel have a restaurant? If so, what are the opening hours?
The Auramar Hotel has a restaurant; lunch service is available from 12:00 PM to 1:00 PM and from 1:30 PM to 3:00 PM.
Is there a café or bar in the hotel? If so, what are the opening hours?
Yes, the Auramar has a Lobby Bar open from 10 am to 11 pm, a Dancing Bar from 6 pm to 11 pm, and a Poolside Bar with Self-Service from 11 am to 6 pm, all included in the All-Inclusive package.
Does the hotel offer room service?
No, the Auramar hotel does not offer room service.
Does the hotel have a swimming pool?
Yes, the Auramar Hotel has 3 swimming pools, two outdoor pools and one indoor pool. All pools are for the exclusive use of hotel guests.
What are the opening hours for the hotel pools?
The outdoor pools are open from 9 am to 8 pm, and the indoor pool from 9 am to 6 pm.
Does the hotel have a children's pool?
Yes, a small pool for children.
Does the hotel offer laundry service?
Yes, Auramar offers a laundry service, at an extra cost.
Is it possible to request an iron for use in the room?
Yes, you can request it at reception.
Does the hotel help with booking tours, restaurants, transportation, sports activities, etc.?
Yes, at Auramar we help with booking experiences. For more information, visit the tours desk or click here.
Can I rent a car through the hotel?
Yes, you can rent a car through the hotel, either directly via their website or by going to reception.
Does the hotel organize transfer services?
Yes, Auramar organizes transfer services. For more information, please contact the hotel or click her .
Does the hotel provide babysitting services?
No.
Does the hotel offer a wake-up service?
Yes.
Is it possible to send a package to the hotel?
Yes.
Rooms
Are there any connecting rooms?
Yes, at Auramar there are connecting rooms available upon request and subject to availability.
How many rooms are available for people with reduced mobility?
Yes, at Auramar there are rooms adapted for people with reduced mobility, upon request and subject to availability.
Can I have an extra bed in my room?
Yes, upon request.
What is the room cleaning policy?
Cleaning at Auramar is done daily.
Does the hotel have cribs available?
Yes, the Auramar hotel has cribs available; please contact the hotel to request one.
Are there rooms with balconies?
Yes, at Auramar all rooms have a private balcony.
General policies
I need to change or cancel my reservation - who should I contact?
For reservation-related inquiries, please contact: Bookings.auramar@baratahotels.com
Which credit cards does the hotel accept?
Mastercard, Visa, American Express.
Are taxes included in the room price?
No.
What time is check-in? What time is check-out?
Check-in can be done from 3:00 PM until 12:00 AM (midnight).
Check-out must be completed by 12:00 PM.
Is it possible to check in early or check out late?
The possibility of early check-in or late check-out should be confirmed with the hotel or its reception.
Do they have an area for storing guests' luggage?
Yes, next to reception.
What is the hotel's policy regarding children?
All children are welcome. For the purposes of this classification, children are considered to be up to 11 years old.
Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?
Yes, smoking is allowed in the hotel, but only in outdoor areas.
Are pets allowed?
No, pets are not allowed at Auramar.
Is the hotel's Wi-Fi free?
Yes, the wifi is free.
What should I do if I forget something in my room or at the hotel?
Contact us at: Info.auramar@baratahotels.com
To whom should I send my feedback about my stay?
Thank you for your interest in sharing your experience! Please contact us via email at info@baratahotels.com or by completing the satisfaction questionnaire sent after check-out.