FAQ
Find quick answers to frequently asked questions about reservations, services, and stays at Vila Recife here. This FAQ section was created to help you plan your experience simply, with clear, up-to-date, and optimized information to facilitate your search.
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CONTACTS
Access and transport
What's the best way to get to the hotel using public transport?
The best way to reach Hotel Vila Recife by public transport is by taxi, Uber, public transport or transfer.
Where can I park my car?
If you arrive by car, there will be a parking lot near the hotel that you can use.
I have an electric car - where can I charge it?
We do not have electric charging stations at the Hotel Vila Recife.
Where can I rent a bicycle during my stay?
Directly with the hotel.
Hotel services and facilities
Does the hotel have an elevator?
Yes.
What time is breakfast served?
Breakfast is served between 7:45 am and 10:30 am.
Is breakfast a buffet?
Yes, breakfast is served buffet style.
Does the hotel have a restaurant? If so, what are the opening hours?
The hotel does not have a restaurant.
Is there a café or bar in the hotel? If so, what are the opening hours?
Yes, Vila Recife has a Garden Bar, which operates between 2:00 PM and 10:30 PM.
Does the hotel offer room service?
The Vila Recife hotel does not offer room service.
Does the hotel have a swimming pool?
Yes, the Vila Recife hotel has an outdoor swimming pool.
What are the opening hours for the hotel pools?
The outdoor pool is open from 9:00 AM to 7:00 PM.
Does the hotel have a children's pool?
No.
Is it possible to request an iron for use in the room?
Yes, you can do so directly at reception, subject to availability.
Does the hotel help with booking tours, restaurants, transportation, sports activities, etc.?
Yes, at Vila Recife we help with booking experiences. For more information, visit the tour desk or click here.
Can I rent a car through the hotel?
Directly with reception.
Does the hotel organize transfer services?
Yes, Vila Recife organizes transfer services. For more information, please contact the hotel or click here.
Does the hotel offer a wake-up service?
Yes.
Is it possible to send a package to the hotel?
Yes.
Rooms
Are there rooms available for people with reduced mobility?
Yes, subject to availability, please confirm with the hotel.
Can I have an extra bed in my room?
Yes, subject to availability.
What is the room cleaning policy?
The cleaning policy at Hotel Vila Recife is daily cleaning.
Does the hotel have cribs available?
Yes, upon request.
Are there rooms with balconies?
Hotel Vila Recife has some rooms with balconies; one can be allocated to you upon request and subject to availability.
General policies
I need to change or cancel my reservation - who should I contact?
For changes to reservations, please contact: Bookings.vilarecife@baratahotels.com
Which credit cards does the hotel accept?
Visa, Mastercard, American Express.
Are taxes included in the room price?
No.
What time is check-in? What time is check-out?
Check-in can be done from 3:00 PM until 12:00 AM (midnight).
Check-out must be completed by 12:00 PM.
Is it possible to check in early or check out late?
The possibility of early check-in or late check-out should be confirmed with the hotel or its reception.
Do they have an area for storing guests' luggage?
You can leave your luggage at the reception.
What is the hotel's policy regarding children?
All children are welcome. For typological purposes, children up to 11 years old are considered.
Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?
Yes, smoking is allowed in the hotel, but only in outdoor areas.
Are pets allowed?
No, pets are not allowed.
Is the hotel's Wi-Fi free?
Yes, the hotel's Wi-Fi is free.
What should I do if I forget something in my room or at the hotel?
Please contact: Bookings.vilarecife@baratahotels.com
To whom should I send my feedback about my stay?
Thank you for your interest in sharing your experience! Please write to us at: info@baratahotels.com