FAQ
Find quick answers to frequently asked questions about bookings, services, and stays at Sol e Mar here. This FAQ section was created to help you plan your experience simply, with clear, up-to-date information optimized for your search.
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CONTACTS
Access and transport
What's the best way to get to the hotel using public transport?
The Sol e Mar hotel is easily accessible by public transport. The nearest train station is located in Ferreiras, 6 km from the center of Albufeira. If you choose to come by train, you can take the city bus or a taxi from the station to the hotel. The bus journey takes approximately 15 minutes.
Where can I park my car?
The Sol e Mar hotel does not have parking, however, there is a parking lot about 400 meters from the hotel.
I have an electric car - where can I charge it?
There is no electric car charging station at the Sol e Mar hotel.
Where can I rent a bicycle during my stay?
You can rent a bicycle directly at the reception.
Hotel services and facilities
Does the hotel have an elevator?
Yes.
What time is breakfast served?
Breakfast is served between 7:45 am and 10:30 am.
Is breakfast a buffet?
Yes, breakfast at the Sol e Mar hotel is a buffet.
Does the hotel have a restaurant? If so, what are the opening hours?
Yes, there is the Sunrise restaurant, which serves dinner between 7:30 pm and 9:30 pm.
Is there a café or bar in the hotel? If so, what are the opening hours?
Yes, the Rainbow Bar, at the Sol e Mar hotel, is open from 4 PM to midnight.
Does the hotel offer room service?
Yes, the Sol e Mar hotel has room service available.
Does the hotel have a swimming pool?
Yes, Sol e Mar has both an outdoor and an indoor pool.
What are the opening hours for the hotel pools?
The indoor pool is open from 9:30 AM to 5:30 PM.
Does the hotel offer laundry service?
Yes, the hotel offers a laundry service at an additional cost.
Is it possible to request an iron for use in the room?
Yes, you can request it at reception.
Does the hotel help with booking tours, restaurants, transportation, sports activities, etc.?
Yes, at Sol e Mar, we help with booking experiences. For more information, visit the tours desk or click here.
Can I rent a car through the hotel?
Yes, you can rent a car directly at the hotel, at reception, or on the website.
Does the hotel organize transfer services?
Yes, Sol e Mar organizes transfer services. For more information, please contact the hotel or click here.
Does the hotel offer a wake-up service?
Yes, just contact reception.
Is it possible to send a package to the hotel?
Yes.
Rooms
How many rooms are available for people with reduced mobility?
The hotel is not recommended for people with reduced mobility.
Can I have an extra bed in my room?
Yes, upon request.
What is the room cleaning policy?
The rooms at the Sol e Mar hotel are cleaned daily.
Are there bathrobes in the rooms?
No.
Are there rooms with balconies?
Yes.
General policies
I need to change or cancel my reservation - who should I contact?
For reservation-related inquiries, please contact: Bookings.solemar@baratahotels.com
Which credit cards does the hotel accept?
Visa, MasterCard, American Express.
Are taxes included in the room price?
No.
What time is check-in? What time is check-out?
Check-in at Sol e Mar can be done from 3:00 PM until 12:00 AM.
Check-out must be completed by 12:00 PM.
Is it possible to check in early or check out late?
The possibility of early check-in or late check-out should be confirmed with the hotel or its reception.
Do they have an area for storing guests' luggage?
Yes.
What is the hotel's policy regarding children?
The Sol e Mar hotel is Adults Only.
Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?
Only in public outdoor areas.
Are pets allowed?
No, pets are not allowed.
Is the hotel's Wi-Fi free?
Yes, the hotel's Wi-Fi is free.
What should I do if I forget something in my room or at the hotel?
Contact us via: Bookings.solemar@baratahotels.com
To whom should I send my feedback about my stay?
Thank you for your interest in sharing your experience! Please email us at info@baratahotels.com or tell us about it through the satisfaction questionnaire sent after check-out.